Refund Policy

VJInfotech develops enterprise-grade WordPress and WooCommerce migration and data management plugins—including WP Import Export, Woo Import Export, and related extensions—engineered for high-volume background processing, Conversational AI field mapping, and cloud integration.

We build and test our software to adhere to strict WordPress coding standards, extensive PHP specifications (PHP 5.6 through latest), and rigorous security requirements. We want every customer to be confident in their decision to invest in our software. If our software does not fulfill its advertised capabilities on your setup and we are unable to resolve the difficulty, we will gladly issue a full refund in accordance with this policy.

We offer a comprehensive 30-Day Money-Back Guarantee on all initial commercial plugin licenses purchased through vjinfotech.com.

• Eligibility Window: Your refund request must be submitted within thirty (30) consecutive calendar days from the exact date and timestamp of your initial transaction.
• Covered Products: This guarantee covers new licenses for WP Import Export, Woo Import Export, Addon bundles, and license tier upgrades.
• Full 100% Reimbursement: Upon approval, you receive a complete 100% refund of the purchase price paid. No deduction for transaction fees or hidden cancellation charges will be made.

WordPress is an open, modular ecosystem where each website runs a distinct combination of hosting server architectures, PHP runtime limits, server firewalls, caching mechanisms, and third-party themes or plugins.

In our experience, more than 95% of reported "plugin bugs" or migration stops are caused by environmental factors—such as restrictive PHP memory_limit or max_execution_time directives, server-side ModSecurity rules, or third-party hook conflicts—which our engineers can quickly diagnose and resolve.

• Support Requirement Prior to Refund: Before a refund is granted for technical malfunction, you agree to open a ticket with our Support Desk and allow our engineering team an opportunity to investigate and rectify the issue.
• Diagnostic Cooperation: You agree to provide reasonable diagnostic details, such as your WordPress site health information, WooCommerce system status report, error logs, or temporary staging credentials if necessary.
• Prompt Guarantee If Unfixable: If our support engineers confirm that the software is incompatible with your standard WordPress environment, or if we cannot provide a viable resolution within 48 business hours, your refund will be authorized immediately.

Refunds within the 30-day window will be approved under any of the following verified conditions:

• Persistent Technical Incompatibility: The software fails to operate on your website due to a bug or conflict in our codebase, and our technical team is unable to resolve the issue after inspecting your diagnostic information.
• Absence of Documented Features: The plugin lacks a critical feature or core import/export capability that was explicitly advertised on our official product pages at the time of your purchase.
• Accidental Duplicate Billing: You inadvertently submitted payment multiple times for the identical license or product. Duplicate transactions are refunded immediately with zero delays.
• Unresolvable Hosting Incompatibility: Your hosting provider strictly prevents necessary background CLI execution or background cron routines that our plugins require to process extensive datasets, and migration cannot proceed.

To prevent bad-faith exploitation of our digital software and protect our engineering resources, refunds cannot be granted under the following circumstances:

• Post-30-Day Requests: Any request initiated on or after the 31st calendar day following your initial purchase date cannot be refunded under any circumstances.
• No Attempt to Install or Test ("Buyer's Remorse"): Claims stating "I changed my mind", "I no longer have a need for it", or "I didn't realize what it did" where the customer has never installed the plugin, never tested its features, and never contacted support.
• Refusal to Cooperate with Support: Requests citing an alleged error where the user declines to provide error logs, refuses to answer diagnostic inquiries, or refuses to let our support team verify the reported issue.
• Conflicts with Pirated or Nulled Software: Failures caused by pirated, nulled, or modified third-party software, or core WordPress files that have been compromised or hacked.
• Sub-Standard Server Environments: Issues caused by server environments that fall below standard WordPress core minimum requirements (e.g., obsolete PHP versions below 5.6, missing cURL/JSON extensions, or severe shared hosting resource choking).
• Custom Engineering Services: Dedicated custom programming, bespoke script modifications, or private consulting services delivered under separate service agreements are non-refundable once work has commenced.
• Repetitive Purchase and Refund Abuse: Customers who purchase a plugin, request a refund, and subsequently re-purchase the same software at a later date are not eligible for a refund on the second or subsequent orders.

Annual plugin licenses are configured to renew automatically upon their annual anniversary date to guarantee uninterrupted access to 1-click dashboard security updates, AI mapping quotas, and priority ticket support.

• Easy Cancellation Anytime: You can disable automatic renewals at any moment with a single click from your Customer Account dashboard (vjinfotech.com/account/) or by submitting a ticket to our billing desk. Upon cancellation, your license remains fully active until the conclusion of your paid period.
• 14-Day Renewal Grace Window: If your subscription has automatically renewed and you did not intend to continue, you may request a refund within fourteen (14) calendar days of the renewal charge date.
• Grace Period Eligibility: Renewal refunds within the 14-day window are granted provided you have not downloaded new major version packages, utilized premium support tickets, or activated licenses on new production domains during that renewal period.

When a refund is approved and processed by our billing team, the following account adjustments take place automatically:

• License Key Revocation: Your commercial license key is immediately deactivated in the VJInfotech central licensing server.
• Updates & Security Patches Ended: Automatic 1-click updates, bug fixes, and WordPress core compatibility patches through your WordPress dashboard are disabled.
• AI & Cloud Service Termination: Access to cloud-hosted Conversational AI mapping engines and cloud translation hooks linked to that license is revoked.
• Helpdesk Support Ended: Access to priority ticket support, developer assistance, and customer portal download archives is discontinued.
• GPL Compliance Notice: In compliance with the GNU General Public License (GPLv2 or later), PHP code already in your possession remains covered by GPL terms; however, all ongoing commercial services, updates, cloud endpoints, and support access cease immediately upon refund execution.

To ensure rapid and error-free processing of your refund, please follow this straightforward procedure:

Once approved, refunds are triggered immediately on our payment infrastructure. The time required for the funds to reach your account depends on your payment provider:

• Credit & Debit Cards (via Stripe): Card refunds typically appear on your banking statement within five (5) to ten (10) business days, depending on your card issuer's settlement speed.
• PayPal Transactions: PayPal balance payments are credited back immediately. If funded by a credit card via PayPal, standard 5-to-10 day card settlement windows apply.
• Original Payment Source Strictness: Under global anti-money laundering (AML) and banking regulations, refunds can only be sent back to the exact payment method and card account used for the original transaction. We cannot issue refunds in cash, cryptocurrency, wire transfers to third parties, or alternative accounts.
• Currency Fluctuations: Refunds are transmitted in the exact currency billed (primarily USD). VJInfotech is not responsible for foreign exchange rate fluctuations or bank conversion surcharges levied by your local institution.

We urge you to reach out directly to VJInfotech support before considering filing a bank dispute or credit card chargeback.

• Faster Resolution: Direct refund requests submitted to our support team are reviewed and processed within 24 to 48 hours. By contrast, bank chargebacks lock funds into an arbitration process that frequently takes 60 to 90 days to settle.
• Account Freezes & Legal Representation: Filing an unwarranted chargeback without attempting resolution freezes your customer account and revokes all active licenses. VJInfotech submits complete server audit logs, license delivery timestamps, and Terms acceptance records to card-issuing banks to contest illegitimate chargeback claims.
• We Are Here to Help: If you have an issue with any order, contact us first—we will always treat you fairly and honor our refund commitment promptly.

VJInfotech reserves the right to modify or update this Refund Policy at any time. Any revisions become effective immediately upon being posted to this page, with the "Last updated" date adjusted accordingly.

For all questions regarding this Refund Policy, billing inquiries, or order status checks, please contact our team:

• General & Technical Support: support@vjinfotech.com
• Billing & License Management: billing@vjinfotech.com
• Official Helpdesk Portal: vjinfotech.com/support/
• Corporate Headquarters / Operating Address: VJInfotech, Khodiyar Nagar, Una, Gujarat 362560, India.